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2019 Cuyahoga Performance Report Shows Positive Progress Across Multiple Measures


Media contact: Devyn Giannetti: (216) 443-8393; dgiannetti@cuyahogacounty.us

Highlights Include an Increase in Permanent Housing Destinations for Homeless Population, Decrease in Redzoning and Decrease in Call Hold Time for SNAP and Medicaid Recipients

– Results for the 2019 Cuyahoga Performance Report show positive progress in measures across various departments including the Department of Development, the Office of Homeless Services, the Division of Children and Family Services and Public Safety and Justice Services.

The Cuyahoga Performance Report aims to help show the impact and better inform the community of County programs and services. The report also uses data to identify how the County is making progress toward the 15 goals of the Cuyahoga County Strategic Plan and where opportunities for improvement exist. Internally, this report is used to recognize success, identify challenges and initiate change within the organization. The report also tracks community indicator measures which show an understanding of overall community health. The County does not directly control the outcome of these measures; however, a number of programs and initiatives the County is undertaking can have an impact. The County now tracks 168 measures across the majority of departments, an increase of 16 percent from 2018.

Of the measures showing improvement, some to note include:

  • Job Creation and Retention - The number of permanent jobs created by direct loans from the County: 557, up from 224 in 2018.
  • Community Development and Demolition Projects - 1,094 Community Development projects were funded in 2019, a 67 percent increase from 2018 (655).
  • High School Graduation Rate - In 2019, the high school graduation rate was 88 percent, an almost five percent increase since 2015.
  • Successful Exits from Homelessness - In 2019, there were 1,602 successful exits from homelessness. This counts the number of people served in emergency shelter projects who exit to permanent housing destinations.
  • Children Achieving Permanency - A total of 651 children achieved permanency within 12 months of entering the child welfare system in 2019, 107 more children than in 2018.
  • Redzoning - The use of redzoning in the jails has significantly declined over the year. In December, the rate of redzoning was approximately 1/5 of what it was at the peak in August 2019.
  • Call Center Metrics - In the fourth quarter of 2019, the average Call Wait Time in the Job & Family Services Call Center decreased 36 percent from the same time period in 2018. Call Handle Time also decreased 37 percent. This means on average a caller spent 20 minutes less on the phone for calls to the call center for SNAP and Medicaid.

“The Cuyahoga Performance Report is a great way to gauge where we’re at and track our progress toward our goals,” said County Executive Armond Budish. “I am proud of the tremendous progress our teams have made to continually improve and enhance services and quality of life for our residents.”

“Regularly measuring and publicly reporting out on performance is a best practice for government organizations,”
said Chief Innovation & Performance Officer, Catherine Tkachyk. “Cuyahoga Performance helps the County to identify and celebrate what programs are working, which areas are opportunities for improvement, and then make changes to better serve our community.”

View the Cuyahoga Performance Report.